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The importance factor was not being included in the calculations for the total factored load due to point loads at a support, used to calculate the load to compare with the resistance in CSA 5.5.7.3.
This was also causing the reactions at the supports which have point loads to be reported incorrectly in that the point load component did not include the importance factor, affecting the reactions used for the effect of all loads, 5.5.7.2.
The incorrect reactions are displayed in the analysis diagram, in the factored and unfactored reactions lines of the bearing design table.
Note that the program does not include the importance factor in the unfactored reactions, but these were being affected indirectly.